Terms of Service
Overview
Welcome to Velvioran™. Throughout these Terms of Service, the words “we,” “us,” “our,” and “Velvioran™” refer to our business and store operations. Velvioran™ provides this website, store, and related services, including all content, features, products, tools, and customer support made available through the site. Our online store is powered by Shopify, which allows us to offer our products and services to you.
These Terms of Service, together with any policies linked on this website, explain the rules that apply when you visit our site, browse our products, place an order, or otherwise use our services.
By accessing or using our website, you agree to be bound by these Terms of Service and our related store policies. If you do not agree, you should not use this site.
1. Eligibility and Use of Our Site
By using this site, you confirm that you are at least the age of majority in your place of residence, or that you are using the site with proper permission and supervision where required.
You agree that any information you submit to us, including billing, payment, shipping, and account details, will be accurate, complete, and up to date. You are responsible for maintaining the confidentiality of any account information and for all activity that occurs under your account.
You may not transfer, sell, or assign your account to another person without our written consent.
2. Product Information
We aim to present our products as accurately as possible. However, actual product appearance may vary depending on screen settings, device displays, lighting, manufacturing variation, or packaging updates.
We do not guarantee that colors, textures, sizes, or other visual details will appear exactly the same on your device as in real life. Product details, descriptions, availability, and specifications may be updated or changed at any time without prior notice.
We also reserve the right to discontinue products or limit quantities offered to any customer, region, or order at our discretion.
3. Orders and Acceptance
Submitting an order through our website is an offer to purchase. Your order is not final until we review it and accept it.
We reserve the right to refuse, limit, adjust, or cancel any order for reasons including, but not limited to:
suspected fraud or unauthorized activity
product unavailability
pricing or listing errors
inaccurate billing or shipping information
unusual order volume or resale concerns
If an order cannot be completed, we may attempt to contact you using the email address, phone number, or billing information provided at checkout.
Please review your order carefully before submitting it. Once processing has begun, changes or cancellations may not be possible.
4. Pricing and Billing
All prices shown on the Velvioran™ store are listed in U.S. Dollars (USD) unless otherwise stated.
Prices, discounts, offers, and promotions may be changed or withdrawn at any time without notice. The price charged will be the one displayed at the time your order is placed, as shown in your order confirmation.
Unless specifically stated otherwise, product prices do not include:
shipping charges
taxes
customs duties
import fees
handling-related charges
You agree to provide valid and current payment information. By placing an order, you represent that you are authorized to use the selected payment method and that all billing information provided is accurate.
5. Shipping and Delivery
Shipping timeframes provided on our website are estimates only and are not guaranteed delivery dates.
Velvioran™ is not responsible for shipping delays caused by factors outside our control, including but not limited to:
customs inspections or customs clearance delays
carrier backlogs
weather disruptions
incorrect address information
regional delivery interruptions
other unforeseen events
Once an order has been transferred to the shipping carrier, the risk of loss or delay passes according to applicable shipping practices.
For full details, please review our Shipping Policy.
6. Returns and Refunds
Returns, refunds, and related requests are handled according to our Return & Refund Policy.
Not all products are eligible for return. Approval may depend on the item condition, the type of product, and whether the return request is made within the allowed timeframe.
Please review our full return policy before requesting a return.
7. Intellectual Property
All content on this site, including but not limited to text, graphics, logos, icons, images, product descriptions, branding elements, page designs, and other materials, is owned by or licensed to Velvioran™ and is protected by applicable intellectual property laws.
You may use this site only for personal, non-commercial shopping purposes. You may not, without prior written permission:
reproduce site content
republish materials
distribute or copy images or branding
modify or create derivative works
use our trademarks, product names, or logos for commercial purposes
All rights not expressly granted are reserved.
8. Third-Party Services and Links
Our site may include links to third-party websites, tools, payment providers, or services. These are provided for convenience only.
We are not responsible for the content, policies, practices, availability, or performance of third-party websites or services. Your use of any external site is at your own risk, and you should review their terms and policies separately.
9. Shopify Platform Notice
Our store is hosted by Shopify, which provides the ecommerce platform that enables us to sell products and operate our website.
However, any purchase you make through this store is made directly with Velvioran™, not with Shopify. To the fullest extent permitted by law, Shopify is not responsible for product sales, fulfillment issues, customer claims, or disputes arising from transactions between you and our store.
10. Privacy
Any personal information collected through our site is handled in accordance with our Privacy Policy. Because our store operates through Shopify, certain information may also be processed by Shopify and its service providers in order to support checkout, payment, fraud prevention, hosting, and related store functions.
By using our services, you acknowledge that you have reviewed and accepted the applicable privacy practices.
11. Reviews, Suggestions, and Submitted Content
If you send us reviews, comments, suggestions, feedback, ideas, or other materials, you grant Velvioran™ a non-exclusive, worldwide, royalty-free right to use, reproduce, publish, display, edit, and distribute that content for lawful business purposes.
You confirm that any content you submit:
is truthful and not misleading
does not infringe the rights of others
is not unlawful, abusive, defamatory, obscene, or harmful
does not contain malicious code or harmful software
We reserve the right, but not the obligation, to remove or decline submitted content at our discretion.
12. Errors and Inaccuracies
From time to time, the website may contain typographical mistakes, omissions, outdated details, or inaccuracies relating to product descriptions, pricing, promotions, availability, or shipping information.
We reserve the right to correct such issues, update information, or cancel affected orders without prior notice, including after an order has been submitted.
13. Prohibited Conduct
You may not use this website or our services for any unlawful, abusive, fraudulent, or harmful purpose.
Prohibited behavior includes, without limitation:
violating applicable laws or regulations
infringing intellectual property rights
transmitting false or misleading information
attempting unauthorized access to systems or accounts
distributing spam, malware, or harmful code
scraping, crawling, or copying site data without permission
interfering with site security or functionality
impersonating another individual or entity
We may suspend or terminate access to our site if we believe these Terms have been violated.
14. Suspension or Termination
We reserve the right to suspend, restrict, or terminate your access to the website or services at any time, without notice, if we determine that your conduct violates these Terms or may harm Velvioran™, our customers, service providers, or business operations.
Any obligations or provisions that should reasonably survive termination will remain in effect after access ends.
15. Disclaimer of Warranties
To the fullest extent permitted by law, the website, services, and products offered through Velvioran™ are provided on an “as is” and “as available” basis.
We do not guarantee that:
the site will always be uninterrupted or error-free
the website will be secure at all times
product listings will always be fully current or free of errors
the services will meet every personal expectation or purpose
Except where expressly stated, we disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Some jurisdictions do not allow certain warranty disclaimers, so some of the above may not apply depending on your location.
16. Limitation of Liability
To the maximum extent permitted by law, Velvioran™, its owners, affiliates, service providers, contractors, partners, and platform providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from or related to:
your use of the site
your inability to use the site
delays or interruptions
product use or misuse
reliance on website content
order issues caused by factors beyond our reasonable control
This includes, without limitation, loss of profits, loss of revenue, loss of savings, loss of data, or replacement costs.
Where liability cannot be excluded by law, it will be limited to the fullest extent allowed.
17. Indemnification
You agree to defend, indemnify, and hold harmless Velvioran™, Shopify, and our respective affiliates, service providers, employees, contractors, and representatives from any claims, damages, liabilities, expenses, or legal fees arising out of:
your breach of these Terms
your misuse of the site
your violation of any law or third-party right
your submitted content or conduct in connection with the site
18. Severability
If any part of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be applied only to the extent permitted by law, and the remaining provisions will continue in full force and effect.
19. Entire Agreement
These Terms of Service, together with any policies posted on our website, form the complete agreement between you and Velvioran™ regarding your use of the site and services. They replace any prior discussions, communications, or understandings relating to the same subject matter.
20. Assignment
You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written approval.
We may assign or transfer our rights and obligations under these Terms as part of a business reorganization, sale, platform transition, or operational change.
21. Governing Law
These Terms of Service and any disputes arising out of your use of the website or purchases from our store will be governed by the applicable laws of the jurisdiction in which our business operates, without regard to conflict of law principles.
Any legal proceedings, where permitted, shall be brought in a court of competent jurisdiction applicable to our business operations.
22. Changes to These Terms
We may revise these Terms of Service from time to time. Updated versions will be posted on this page, and changes will take effect when published unless otherwise required by law.
Your continued use of the website after updated Terms are posted means you accept those changes.
23. Contact Information
If you have questions regarding these Terms of Service, please contact us:
Velvioran™
Email: service@velvioran.com
Phone: (323) 933-2100
Business Address:
The Urban Pet
7515 Beverly Blvd
Los Angeles, CA 90036
United States
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