Privacy Policy
Last Updated: April 2, 2026
At Velvioran™, we respect your privacy and value the trust you place in us when visiting our website or shopping with our store. This Privacy Policy explains what information we collect, how we use it, how we protect it, and when it may be shared in connection with operating our business.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect certain information to operate our store, fulfill orders, provide customer support, and improve your experience.
Information You Provide Directly
You may give us personal information when you:
place an order
contact customer support
sign up for emails or promotions
submit a return or refund request
create an account, if available
This information may include:
full name
email address
phone number
billing address
shipping address
payment-related details
order information and purchase history
Information Collected Automatically
When you browse our website, some information may be collected automatically, such as:
IP address
browser type
device information
pages viewed
time spent on the site
referring websites or sources
interactions with our store through cookies and related technologies
2. How We Use Your Information
We use your information for legitimate business purposes related to operating our store and serving our customers.
These purposes may include:
processing and confirming your order
arranging shipment and delivery updates
communicating with you about purchases or customer service requests
sending marketing emails if you have chosen to receive them
improving our website, services, and product offerings
preventing fraud, abuse, chargebacks, and unauthorized activity
meeting legal, tax, accounting, or compliance obligations
3. Payment and Transaction Security
Protecting payment-related information is important to us.
Payments are processed through secure third-party payment providers
We do not store full debit or credit card details on our own servers after checkout is completed
Sensitive transaction data is handled through encrypted checkout and secure payment systems
While no online system can promise absolute security, we use commercially reasonable safeguards to help protect customer information.
4. When We Share Information
Velvioran™ does not sell your personal information to outside parties for their own direct use.
We may share limited information with trusted service providers when necessary to operate our business, including providers that assist with:
payment processing
order fulfillment
shipping and delivery
website hosting
email communications
fraud prevention
analytics and store performance
advertising and remarketing services
These third parties are only given access to information needed to perform their services for our store.
5. Advertising and Analytics Technologies
We may work with advertising, analytics, and remarketing partners that use cookies, pixels, tags, or similar technologies to understand website activity and help deliver relevant ads.
These tools may collect information about your interaction with our site and, in some cases, your activity across websites over time.
Depending on how our store is configured, these partners may include providers such as:
Google
Meta platforms such as Facebook and Instagram
Shopify-related services
other marketing and analytics vendors used to support ecommerce operations
Each third-party provider handles data under its own privacy terms and policies.
6. Cookies and Similar Technologies
Our website uses cookies and comparable technologies to improve performance and functionality.
These technologies may be used to:
keep your shopping cart active
remember preferences or settings
support checkout functionality
analyze site traffic and visitor behavior
measure marketing performance
help show relevant advertising
You can usually manage cookies through your browser settings. Please note that disabling certain cookies may affect how parts of the site function.
7. Shopify Platform and Related Processing
Our store is hosted by Shopify, which provides the ecommerce platform we use to sell products and manage online services.
As part of providing store functionality, Shopify may process certain personal information, including browsing data, device data, order details, and checkout information. This processing helps support payment, fraud screening, store hosting, and general ecommerce operations.
Because of this, your information may be processed by Shopify and its partners in accordance with Shopify’s own privacy practices, in addition to this Privacy Policy.
8. Retention of Information
We keep personal information only for as long as reasonably necessary for purposes such as:
completing orders
maintaining customer service records
handling refunds or disputes
meeting tax, legal, or accounting obligations
enforcing our store policies
When information is no longer needed, it may be deleted, anonymized, or securely stored only as required by law.
9. Your Choices and Rights
Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, deletion, or limitation of certain types of processing.
You may also:
unsubscribe from marketing emails by using the unsubscribe link in those messages
contact us to update certain account or order details
request information about how your personal data is handled, subject to applicable law
We may need to verify your identity before responding to certain requests.
10. California Privacy Disclosures
If you are a California resident, you may have additional rights under applicable privacy laws.
These rights may include the ability to request:
access to certain personal information we have collected
deletion of eligible personal information
correction of inaccurate personal information
information about categories of data collected or disclosed
We do not sell personal information in the traditional sense for money. However, some advertising-related cookie usage may be interpreted broadly under certain privacy laws. You may be able to limit this activity through browser settings, consent tools, or privacy preference mechanisms where available.
11. Do Not Track
Some web browsers offer a “Do Not Track” setting. Because there is no universally accepted standard for responding to these signals, our website may not respond to them in every case.
However, users may still manage cookie preferences through available browser controls and site-based privacy tools where applicable.
12. Children’s Privacy
Velvioran™ is not directed to children under the age of 13, and we do not knowingly collect personal information from children.
If you believe that a child has submitted personal data to us, please contact us and we will review the matter and take appropriate action.
13. Third-Party Websites
Our website may contain links to third-party websites, services, or applications. Once you leave our website or interact with a third-party feature, their own privacy rules may apply.
We are not responsible for the content, policies, or privacy practices of external websites or independent services.
14. Data Protection Measures
We maintain reasonable administrative, technical, and organizational safeguards designed to help protect personal information from unauthorized access, misuse, loss, disclosure, or alteration.
Even so, no online platform, network, or storage system can be guaranteed completely secure. You use the site and submit information at your own risk.
15. Updates to This Policy
We may revise this Privacy Policy from time to time to reflect operational changes, legal requirements, or updates to our services.
When changes are made, the updated version will be posted on this page with a revised effective date. Continued use of the website after updates are posted means you accept the revised Privacy Policy.
16. Contact Information
If you have questions about this Privacy Policy or would like to contact us regarding your data, please reach out to:
Velvioran™
Email: service@velvioran.com
Phone: (323) 933-2100
Business Address:
The Urban Pet
7515 Beverly Blvd
Los Angeles, CA 90036
United States
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