Shipping Policy

At Velvioran™, we know that receiving your order is part of the overall shopping experience. This Shipping Policy explains how we prepare, dispatch, and deliver our pet products, along with important details about tracking, timing, and shipping-related support.

Our Fulfillment Approach

Velvioran™ offers pet essentials created for modern homes, daily comfort, and practical living.

To improve efficiency and reduce unnecessary storage, some orders may ship from carefully selected fulfillment partners and distribution locations. This approach helps us:

• Offer thoughtfully designed pet products at accessible prices
• Reduce excess inventory and unnecessary handling
• Support a more streamlined and responsible fulfillment process

We appreciate your patience and understanding as your order makes its way to you.

1. Order Processing and Shipping Cost

Every order is reviewed and prepared with care before shipment.

Processing Time
Orders are typically processed within 2–4 business days. This includes order verification, packing, and dispatch preparation.

Busy Periods
During holidays, major sales events, or other high-volume periods, processing may take up to 5 business days.

Shipping Fee
We currently offer a flat shipping rate of $5.99 per order.

2. Estimated Delivery Time

Delivery speed may vary depending on the destination, local carrier conditions, and fulfillment origin.

Please note that these timeframes are estimates only and are not guaranteed delivery commitments.

3. Tracking Information

Once your order has been shipped, you will receive a confirmation email with tracking details.

Please keep in mind:

• Tracking may take 1–3 business days to begin updating after shipment is created
• A delay in tracking updates does not necessarily mean the package is not moving
• Carrier scans can sometimes appear later than expected depending on the shipping network

4. Customs, Duties, and Import Charges

For international deliveries, orders may be shipped on a duties unpaid basis.

This means:

• Any import duties, customs charges, or taxes imposed by the destination country are the responsibility of the customer
• Velvioran™ is not responsible for customs-related delays once the shipment reaches the destination country
• Import rules vary by location, so charges are determined by local authorities rather than our store

5. Changes or Cancellations

Because we begin handling orders shortly after they are placed, changes must be requested quickly.

If you need to update your shipping address or request an order cancellation, please contact us at service@velvioran.com within 12 hours of placing the order.

After an order has entered processing, we may no longer be able to make changes or stop shipment.

6. Damaged or Lost Packages

We want every Velvioran™ order to arrive safely and in good condition.

Damaged on Arrival
If your item arrives damaged, please email us within 72 hours of delivery and include clear photos of the package and product. After review, we will arrange an appropriate solution, which may include a replacement.

Lost in Transit
If the shipping carrier confirms that your package has been lost during transit, we will assist you with a replacement at no additional charge.

7. Incorrect Shipping Information

Please make sure all shipping details are entered correctly at checkout.

Velvioran™ is not responsible for delivery issues caused by incorrect or incomplete address information submitted at the time of purchase. If a package is returned due to an address problem, additional shipping charges may apply before reshipment.

8. Contact Information

If you have any shipping questions, please reach out to us:

Velvioran™
Phone: (323) 933-2100
Email: service@velvioran.com
Address:
The Urban Pet
7515 Beverly Blvd
Los Angeles, CA 90036
United States

Thank you for shopping with Velvioran™. We appreciate your trust and are committed to making your order experience as smooth as possible.

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